Shipping policy
At MARQ, we aim to get your order to you quickly and safely. Here's everything you need to know about how we ship.
1. Order Processing
- Orders are processed within 1–2 business days of placement.
- Orders placed after 5:00 PM IST or on public holidays will be processed the next business day.
- You will receive an order confirmation email once your order is placed, and a shipping notification once it's dispatched.
2. Delivery Timelines
| Delivery Type | Estimated Time |
|---|---|
| Standard Delivery | 3–5 business days after dispatch |
Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances such as weather or public holidays.
3. Shipping Coverage
We currently ship across India to most serviceable pin codes. If your pin code is not serviceable, you will be notified at checkout.
International shipping is not available at this time.
4. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before payment. We periodically offer free shipping promotions — keep an eye on our site and social channels.
5. Order Tracking
Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can also track your order on our website via the Order Tracking page.
6. Failed Delivery
If a delivery attempt fails due to your unavailability, the courier will attempt redelivery. After multiple failed attempts, the package will be returned to us. In such cases, re-shipping charges may apply.
7. Lost or Damaged in Transit
If your order is lost or arrives damaged due to transit, please contact us within 24 hours of the expected delivery date with your order number and supporting photos/video.
📧 helpmemarq@gmail.com
8. Return Shipping
For eligible returns, return shipping is to be arranged and paid for by the customer. We recommend using a trackable courier service. MARQ is not responsible for items lost in return transit.
9. Contact
For shipping queries: 📧 helpmemarq@gmail.com We respond within 48 business hours.