Refund policy

1. Cancellation Policy

Orders can be cancelled within 24 hours of placement. To request a cancellation, email us at helpmemarq@gmail.com with your order number and subject line "Order Cancellation – [MQxxxx]."

Once 24 hours have passed, the order enters fulfilment and cannot be cancelled. In such cases, you may initiate a return after delivery as per our return policy below.

2. Return Policy

We accept returns within 3 days of delivery, subject to the following conditions:

Eligible reasons for return:

  • Wrong size delivered
  • Wrong colour delivered
  • Damaged or defective product received

Conditions for a valid return:

  • Item must be unused, unwashed, and unaltered
  • All original tags must be intact
  • Item must be in its original packaging
  • An unboxing video is mandatory as proof — without it, the return will not be processed
  • Return request must be raised within 3 days of delivery

We do not accept returns for:

  • Change of mind or personal preference
  • Incorrect size ordered by the customer
  • Minor colour variations due to screen display differences

3. How to Raise a Return Request

  1. Email helpmemarq@gmail.com within 3 days of delivery
  2. Use subject line: "Return Request – [MQxxxx]"
  3. Include: order number, reason for return, and unboxing video
  4. Our team will respond within 48 business hours with a decision
  5. If approved, you will receive return shipping instructions

Return shipping charges are to be borne by the customer. We recommend using a trackable courier service. MARQ is not responsible for items lost in return transit or get a return label directly from us.

4. Refunds

All approved returns are refunded as store credit only.

  • Store credit will be issued within 3–4 business days of receiving and inspecting the returned item
  • Store credit is valid for 12 months from the date of issue
  • Store credit cannot be converted to cash or transferred
  • No refunds to the original payment method (card, UPI, wallet, etc.) will be issued under any circumstances

5. Exchanges

We do not offer direct exchanges. If you need a different size or colour, please raise a return request (if eligible) and use your store credit to place a new order.

6. Non-Returnable Items

The following items are strictly non-returnable:

  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Items returned without an unboxing video
  • Sale or discounted items marked as final sale at the time of purchase

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at helpmemarq@gmail.com within 24 hours of delivery with your order number and unboxing video. We will prioritise your case and resolve it promptly.

8. Contact Us

For any return, refund, or cancellation queries: 📧 helpmemarq@gmail.com We aim to respond within 48 business hours.