Privacy policy
At MARQ, your privacy matters. This policy explains how we collect, use, and protect your personal information when you shop with us at themarqstore.com.
1. Information We Collect
When you interact with MARQ, we may collect:
- Contact & order details — name, email, phone number, billing and shipping address
- Account information — username, password, security details
- Payment information — processed securely by our payment partners; we do not store card details
- Usage data — browser type, IP address, pages visited, device information (via cookies and similar technologies)
- Communications — messages you send us via email or support channels
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and support responses
- Personalise your shopping experience
- Send marketing communications (only if you've opted in)
- Detect and prevent fraud or misuse
- Comply with applicable legal obligations
3. Cookies
We use cookies to improve your experience on our site — including remembering your preferences and analysing site performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Logistics and fulfilment partners (for order delivery)
- Payment processors (for secure transaction processing)
- Marketing platforms (e.g., email/SMS tools, with your consent)
- Legal authorities (if required by law)
All third parties are bound by confidentiality obligations.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, email us at helpmemarq@gmail.com.
6. Data Security & Retention
We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this policy periodically. The revised version will be posted on this page with an updated date. Continued use of our site constitutes acceptance of the updated policy.
9. Contact
Questions about your privacy? Reach us at: 📧 helpmemarq@gmail.com